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Approving a Change Request

Approvers are populated from the Change/Approval Policy for the Change Request. Approval notifications are sent when the Change Request owner advances the status to Pending Approval. Approvers must be licensed Platform Governance for NetSuite users and have the correct role permissions if they are using a custom (non-Strongpoint) role.

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  1. Approver receives an email with a link to the Change Request.

  2. When the Change Request opens, Approve and Reject buttons are available at the top of the form:

    • If all approvers approve the Change Request, the status is changed to Approved or Approved (Override) if an administrator approved it. Implement the changes specified by the Change Request.
    • If an approver rejects the Change Request, the status is changed to Rejected. You can return the Change Request to In Progress, edit it, and reset it to Pending Approval if there are errors or omissions.

  3. Change Request owner Completes and Validates the Change Request.

Administrators can approve a Change Request. The status is set to Approved (Override) and the administrator's name is displayed in the Approval Override By field.

Once the Change Request is approved, you cannot change the customizations attached to the Change Request.